Events raised a cleared at the same time in CAPC.

Document ID : KB000006336
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Events are getting raised and cleared at the same time.

capcevents.png

Environment:
CAPC 2.5 through 3.0
Cause:

Using multiple event conditions, raise and clear rules in single threshold profile will cause this problem.

For example, client want Minor alarm for Utilization>60, Major for Utilization>70 and Critical for Utilization> 80.

He may create single threshold profile with all the rules as below.

capc2.png

 

capc2.png

 

Resolution:

Instead, create different profiles for different rules. The below screenshots shows examples for CPU, you can create similar threshold profiles for memory.

profiles.png

 

profiles2.png

profiles3.png

 

Additional Information:

https://docops.ca.com/ca-performance-management/2-8/en/configure-threshold-profiles-328589137.html

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1701473.html

https://communities.ca.com/thread/241739293