Event Viewer shows IIS errors with respect to Event ID:2216 and Event Source: W3SVC-WP. What does this mean?

Document ID : KB000054688
Last Modified Date : 14/02/2018
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These errors are logged in event viewer when the webengine is cleaning the sessions that were not logged off properly.



Following errors are seen in Event Viewer.

Event Type: Error
Event Source: W3SVC-WP
Event Category: None
Event ID: 2216
Date: 10/5/2007
Time: 8:43:21 AM
User: N/A
Computer: IRWI100A0CASD01
The script started from the URL '/CAisd/pdmweb.exe' with parameters
_id=+KEEP.USQ_OWNER=+KEEP.USQ_OWNER_SYM=' has not responded within the
configured timeout period. The HTTP server is terminating the script.

For more information, see Help and Support Center at


These errors will show up if a page load time is longer than the CGI Script Timeout setting in IIS. At times, this may be normal if the user is requesting a large search. However, if these messages are frequent, it may indicate a performance problem in Service Desk. If this is the case, you may want to open an issue with Support to identify the cause.