Event Message with garbage/junk characters for cmnHistMacChangedMsg and cmnMACMoveAddress

Document ID : KB000093207
Last Modified Date : 27/04/2018
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Issue:
The SRM stopped processing the events because of garbage/junk characters for cmnHistMacChangedMsg (0x210d88) and cmnMACMoveAddress (0x210d89)
Environment:
CA Spectrum 10.x
Resolution:
The fix will be available in CA Spectrum 10.3 release that will be GA in second half of CY 2018.

The current workaround is:

Edit the $SPECROOT/SG-Support/CsEvFormat/Event00210d88_en_US file. 
Change from cmnHistMacChangedMsg = {S 1} to cmnHistMacChangedMsg = {o 1} 
Save the file. 

Edit the $SPECROOT/SG-Support/CsEvFormat/Event00210d89_en_US file. 
Change from cmnMACMoveAddress = {S 1}} to cmnMACMoveAddress = {o 1} 
Save the file. 

Go to the OneClick Administration web page 
Click on "Update Event and Alarm Files" and click on "Reload" button