Data is transferred from APM to SAM using the DCS functionality. The DCS (Data Coordination Service) transfers data between these two components of IT Asset Manager via web services calls and the APM Event Service. Occasionally, data may not be received from APM over to SAM. This may be caused by a variety of reasons, from missing configuration materials to data integrity concerns.
It is important to note that APM to SAM data transfer has the following requirements:
Location type should be NULL
Must have at least 1 Division
Companies must have a company type = internal
Companies must have a Division
Companies will not get sent until Divisions have been processed to SAM
4. Cost Centers
Cost Center must have a company defined.
Cost Center will not be sent until Companies have been processed to SAM
By default, Contacts with a contact type = User or Analyst are sent to SAM.
Contacts MUST have a cost center.
Contacts MUST have a userid
Contacts MUST have an email address
Contacts MUST have a first name and last name
Contacts will not be sent until Cost Centers have been processed to SAM
CA IT Asset Manager 14.1 and higher
Additional logging instructions to troubleshoot APM/SAM integration: