Errors when trying to create reports in SRM where the OC / SRM host is also the CABI host: WKP_AlarmTitle / WKP_CustomLogo / WKP_ProxyUserSecurity / WKP_ProxyUserSecurity / WKP_CustomLogo

Document ID : KB000049736
Last Modified Date : 14/02/2018
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Description:

Errors when trying to create reports in SRM where the OC / SRM host is also the CABI host:

Unable to render HTML for parameter "WKP_AlarmTitle". See the custom parameters logs for more information.
Unable to render HTML for parameter "WKP_CustomLogo". See the custom parameters logs for more information.
Unable to render HTML for parameter "WKP_ProxyUserSecurity". See the custom parameters logs for more information.

WKP_ProxyUserSecurity No values set for this parameter WKP_CustomLogo No values set for this parameter

Solution:

If you have run the WKP script as documented in the 9.2.1 SRM install guide and also in the release notes then in order to fix this you should:

  1. Go to the Spectrum webUI / Administration / Report Manager / Business Objects Integration.

  2. Uncheck the "Same machine as SPECTRUM Report Manager" box.

  3. Input the FQDN name of the host eg: host1.domain.com.

  4. Test the integration and then save once successful.

  5. Rerun the reports and they should now be fine.