Errors when installing SystemEDGE 5.9 on Redhat Enterprise Linux 7.5

Document ID : KB000092702
Last Modified Date : 30/04/2018
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Issue:
You may experience installation of SystemEDGE fail with following error.
Fatal error: glibc detected an invalid studio handle
 
/tmp/extract27401/lsm               (coredump) $LSMEXE -v 2 > /dev/null 1>&2
Error: binary file lsm.exe cannot be executed.
Please check that the correct system libraries are used (libc,libstdc++)
 
./ca-setup.sh CA-setup bootstrapper version 1.2.0.0 Fatal error: glibc detected an invalid stdio handle Fatal error: glibc detected an invalid stdio handle /tmp/extract57870/lsm: line 281: 58090 Aborted (core dumped) $LSMEXE -v 2> /dev/null 1>&2 Error: binary file lsm.exe cannot be executed Please check that the correct system libraries are used (libc, libstdc++). Installation failed - lsm returned with exit code 1
Cause:
There is currently a known compatibility issue with glibc-2.17-222.el7.i686 and lsm.exe. lsm.exe is part of the installer package for sysedge.

 

Resolution:
LOCAL INSTALLATION OPTION 1:
  • Downgrade glibc-2.17-222.el7.i686 to glibc-2.17-196.el7.i686.
  • This will allow you to install SystemEDGE.
  • If required you can upgrade back to glibc-2.17-222.el7.i686 after the SystemEDGE installation and the agent will continue to function.
  • This method will cause issues in the future if the agent needs to be uninstalled or reinstalled and should only be used as a short term workaround.
LOCAL INSTALLATION OPTION 2 (Recommended Resolution):
  • Download LNX.INST.45181170.tar.zip (See file attachment section at the bottom of this article)
  • Extract LNX.INST.45181170.tar.zip which will contain an updated ca-sm-installer.
  • Replace the ca-sm-installer file located under Linux_x86/SysMan/Agent/packages directory.
  • If your installation source is located on a share where you only have read permission copy the entire Linux_x86 directory to the server and replace the file locally.
REMOTE INSTALLATION USING VAIM:
  • Download LNX.INST.45181170.tar.zip (See file attachment section at the bottom of this article)
  • Extract LNX.INST.45181170.tar.zip which will contain an updated ca-sm-installer.
  • Replace the ca-sm-installer file located under C:\Program Files (x86)\CA\SC\IDMgrApi\packages\private\idprimer\Linux_x86 folder on the Domain and Distribution Server(s).
  • Recycle CA SM Domain Server Service.
  • CA SM Distribution Server Service.
Before installing SystemEDGE5.9 on RHEL7.5 please verify the server has met all pre-requisites outlined in KB000033669 or the installation will be unsuccessful.
Additional Information:
File Attachments:
LNX.INST.45181170.tar.zip