Error while starting Privileged Identity Manager 12.8 on RHEL 6.5 Server

Document ID : KB000044662
Last Modified Date : 14/02/2018
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Issue:

Executing seload on an RedHat 6.5 Server with Privileged Identity Manager Endpoint Agent Version 12.8 installed throws the following error.

-------------------------------------------------------------------- 

[root@SERVER bin]# ./seload 

CA ControlMinder seload v12.80.0.1432 - Loader Utility 

Copyright (c) 2013 CA. All rights reserved. 

SEOS_load: Executing un/load exit file, /opt/CA/AccessControl/exits/LOAD/SEOS_load_int.always -pre 

SEOS_load: Executing un/load exit file, /opt/CA/AccessControl/exits/LOAD/SEOS_load_int.always -post 

SEOS_load: SEOS_syscall WASN'T loaded 

------------------------------------------------------------------- 

Environment:

RHEL : 6.5

Privileged Identity Manager Endpoint Agent : 12.8

 

Resolution :

This problem will be resolved by installing the patch RO66688 on the server.

Instructions to Install the patch 

**Perform the following tasks as user root**

 1. Unpack the test fix in a temporary directory <temp_dir>.

 2. cd <Control Minder Directory>

    (default directory is /opt/CA/AccessControl)

 3. cp -p lbin/getvar.sh lbin/getvar.sh.orig

 4. cp -p <temp_dir>/getvar.sh lbin

 5. cp -p <temp_dir>/SEOS_syscall.60bAS* bin

 5. chmod 555 lbin/getvar.sh

 6. bin/seload

 

Additional Information:  

Link to download patch : https://support.ca.com/irj/portal/solndtls?actionID=3&techDocAccess=y&aparNo=RO66688&os=LINUX