Error while reinstalling GCO

Document ID : KB000087064
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
Pop-up error message:
"This is a Dollar Universe Application server 5.6 and cannot be upgraded Dollar Universe 2.7
Choose Dollar Universe server 5.6 to upgrade this company in the prev dialog"

Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :While reinstalling GCO console, installation process gets aborted showing an error message
Environment:
OS: Windows
OS Version: All Windows
Cause:
Cause type:
Configuration
Root Cause: For some unknown reason (uncorrect uninstallation, disk error, system issue...), the Global Console previously installed disappear from Program's list in abnormal conditions.IMPORTANT: On this specific case, only a Glocal Console was installed, it was not a Dollar Universe node.
Resolution:
1) Delete DU services from Service Manager

2) Remove the follow registry entries:

HKEY_CURRENT_USER\Software\ORSYP S.A.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ORSYP S.A.

3) Delete the previous DU installation folder.

4) Run install wizzard again

Fix Status: No Fix

Additional Information:
Workaround :
N/A