Error while importing or syncing LDAP contacts in CA Service Desk Manager (CA SDM): AHD03075:Required attribute Last Name is missing from object Contact

Document ID : KB000006624
Last Modified Date : 14/02/2018
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Issue:

Error while importing or syncing LDAP contacts in CA Service Desk Manager (CA SDM):

AHD03075:Required attribute Last Name is missing from object Contact

Environment:
CA Service Desk Manager 12.9 and 14.1All Supported Operating Systems
Cause:

Required last name attribute is missing on LDAP contact object being imported/synced with CA SDM

Resolution:

The 'last_name' attribute is mandatory for contact objects in CA SDM.

If the last_name field is empty in Active Directory (AD), the contacts will not be imported/synced into CA SDM and the following error will appear in the STDLOG"

ldap_sync  10072 ERROR ldap_sync.c   348 pdm_ldap_import: Error updating Contact cnt:3321FF1B99D1C542B912DB4447F2776F (AHD03075:Required attribute Last Name is missing from object Contact)

Two solutions:

1.  Make sure that the last_name field in AD is NOT empty for contacts to be imported/synced into CA SDM

2.  Use the following command to force the ldap_sync to access AD contacts with a defined last_name 

pdm_ldap_sync -l "last_name NOT NULL"

 

Additional Information:

https://docops.ca.com/ca-service-management/14-1/en/administering/configure-ca-service-desk-manager/configuring-user-accounts/how-to-integrate-ca-sdm-with-ldap