Error while accessing the createalarm debug page <SOI-UIserver>:7090/sam/debug/createalarm2.jsp

Document ID : KB000047260
Last Modified Date : 14/02/2018
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Symptom:

After RO92144 was applied the URL <soi_manager>:7090/sam/debug/createalarm2.jsp does not work anymore.

the error in the logfile indicates a problem with the createalarm2.jsp from the work cache of the UI server:

An error occurred at line: [39] in the generated java file: [C:\Program Files (x86)\CA\SOI\SamUI\work\Catalina\localhost\sam\org\apache\jsp\debug\createalarm2_jsp.java]
Only a type can be imported. com.ca.sam.manager.connector.ConnectorDBTableManager resolves to a package

An error occurred at line: 260 in the jsp file: /debug/createalarm2.jsp
ConnectorReceiver cannot be resolved to a type

Environment:

SOI 4.0 CUM1 + RO92144

Resolution:

Clear the Tomcat work folder as follows:

Stop the CA SAM UI Server and CA SAM Store Indexer Services on the UI Server.
Rename \CA\SOI\SamUI\work\Catalina folder.
Start tthe CA SAM UI Server and CA SAM Store Indexer Services on the UI Server.