Error when using category with properties in Mobile App

Document ID : KB000095391
Last Modified Date : 10/05/2018
Show Technical Document Details
Issue:
By including a Category with Properties at the opening of a ticket through the Mobile App Service Desk Manager, you cannot manage the properties because they are not displayed in the Mobile interface.

In addition, an error is displayed and it is not possible to save the new ticket.

Mobile app 01     Mobile app 02     Mobile app 03

Category
Environment:
CA Service Desk Manager 14.1 / 17.x
Mobile App 3.1.13
Cause:
This issue is caused by: A limitation on the CA Mobile Application.
Resolution:
There is an Enhancement Request logged (IDEA) in the Communities which customer can vote up to be considered in future releases of the Mobile App:

Allow Category Properties to be managed on the Mobile interface