Error when upgrading eHealth

Document ID : KB000018265
Last Modified Date : 14/02/2018
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Issue:

Upgrade fails from eHealth Version 6.3.1 or 6.3.1.01 to 6.3.1.02 on Windows 2008 R2 Virtual Machine Distributed System Only (BE)

Message from instehealth.log
=========================
@@@ 07:50:21 Checking if the web logo files have been customized done.
Existing files have been saved. (C:\eHealth\changed\6.3\install.1)
Unable to remove C:\eHealth\web\httpd\bin.
*** Setup exited due to fatal error
*** Failed to rename C:\eHealth\web\httpd\bin to C:\eHealth\web\httpd\binSave at line 10795 in eHealth.rul
***
*** Error information may be found in the log file:
*** C:\eHealth\log\install\instehealth.log
***
*** The installation was not successful. Please correct the problem and run setup again.
Unable to remove C:\eHealth\web\httpd\bin.
*** Setup is aborting at 2-21-2013 08:01:36
*** The installation was NOT completed.

Figure 1

Resolution:

Delete the Key named CAPKI from:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Shared\CAPKI

Reboot the Server Machine

Then try to run the Upgrade again