Error when trying to change SPECTRUM user password (Legacy KB ID CNC TS31033 )

Document ID : KB000052114
Last Modified Date : 14/02/2018
Show Technical Document Details
Do not modify the <param> for encryption in the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/admin/config/view-userdetails-config.xml file. Keep the default configuration.

Related Issues/Questions:
Error when trying to change SPECTRUM user password:

"Cannot convert the value; expecting byte []"

Problem Environment:

Causes of this problem:
The cause was the user had modified the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/admin/config/view-userdetails-config.xml file

From the default view-userdetails-config.xml file:

          <editable class="">
            <param name="encryption">MD5</param>

From the custom view-userdetails-config.xml file:

        <editable class=""/>

The user had removed the <param> tag for the encryption.

(Legacy KB ID CNC TS31033 )