Error when opening audit logs "The policy manager encountered an internal error or misconfiguration and was unable to complete the operation"

Document ID : KB000121504
Last Modified Date : 26/11/2018
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Question:
When I open the audit logs from the policy manager, the following error shows up
"The policy manager encountered an internal error or misconfiguration and was unable to complete the operation."
Answer:
If there is a mismatch between the policy manager and gateway, this error shows up. Please ensure both are using the same version. 
The gateway version can be viewed in the policy manager.
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The Policy manager version can be viewed in the following location in policy manager
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The following warning message shows up if there is a mismatch. 
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