Error when installing R11.3.6 SP5

Document ID : KB000012344
Last Modified Date : 14/02/2018
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Question:

I'm getting the following errors in the log after trying to upgrade r11.3.6 SP1 to r11.3.6 SP5. How do I fix this so that the upgrade can complete?


2:19:05 ++ -- WA: APPLSVR: Configured to start at end of install. 
WAAE Application Server (ACE) 
FAILED. 
12:19:14 ++ -- WA: The EXEC/EDIT superusers were not created or updated. If you wish to alter the EXEC/EDIT superusers, please refer to the autosys_secure documentation. 
12:19:14 ++ -- WA: In function: startScheduler 
12:19:14 ++ -- WA: SCHED: Installed. Checking to see if it should be started. 
12:19:14 ++ -- WA: SCHED: Configured to start at end of install. 
WAAE Scheduler (GM1) 
Scheduler started. 
12:19:20 ++ -- WA: Verifying that the scheduler is fully active... 
FAILED. 
12:20:25 ++ -- WA: SCHED: The Primary Scheduler did not start up in a timely manner. 
12:22:29 ++ -- WA: Command Portal Sponsor installer RC=0 
12:22:29 ++ -- WA: Install logs for the Command Portal Sponsor are found in: 
12:22:29 ++ -- WA: /opt/CA/SharedComponents/iTechnology/logs/install/CA_Workload_Control_Center_Command_Sponsor_Install_<timestamp>.log 
12:22:29 ++ -- WA: /opt/CA/SharedComponents/iTechnology/logs/install/igw_install.log 
12:22:30 ++ -- WA: In function: removeOptDir 
12:22:30 ++ -- WA: ------------------------------------------------------------------ 
12:22:30 ++ -- WA: One or more warnings or failures occurred. Please review the log. 
12:22:30 ++ -- WA: The Primary Scheduler did not start within the time period allowed. See the installation log for more information. 
12:22:30 ++ -- WA: ------------------------------------------------------------------ 
12:22:30 ++ -- WA: Post install finished. Return code: 11 
12:22:30 ++ Script executed successfully 
12:22:30 Job executed successfully 

Also see a lot of these install files didn't get updated with the 

2:18:17 +++ Installed file /opt/CA/WorkloadAutomationAE/autosys/test/jil/jobtypes/WSDOC is newer and therefore not updated (file date 16/11/29 11:24:32 > 16/09/23 11:17:50)
12:18:17 +++ Installed file /opt/CA/WorkloadAutomationAE/autosys/test/jil/jobtypes/ZOS is newer and therefore not updated (file date 16/11/29 11:24:32 > 16/09/23 11:17:45)
12:18:17 +++ Installed file /opt/CA/WorkloadAutomationAE/autosys/test/jil/jobtypes/ZOSDST is newer and therefore not updated (file date 16/11/29 11:24:32 > 16/09/23 11:17:45)
12:18:17 +++ Installed file /opt/CA/WorkloadAutomationAE/autosys/test/jil/jobtypes/ZOSM is newer and therefore not updated (file date 16/11/29 11:24:32 > 16/09/23 11:17:45)

Answer:

1) Make a backup of your existing r11.3.6 SP1 environment

2) Delete the existing r11.3.6 SP5 directories 

3) Re-run the r11.3.6 SP5 installer