Error when attempting to test Jasper Studio connection to PPM SaaS Environment

Document ID : KB000109954
Last Modified Date : 10/08/2018
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Issue:
When we attempt to configure Jasper Studio 6.4.2 to connect to our PPM SaaS 15.4 environment using the instructions in the documentation, it fails with an error when testing the connection.

at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126)
    at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280)
    at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:382)
    ... 26 more
Environment:
PPM SaaS - All Versions
Resolution:
This problem was found to be caused by a firewall restriction that was preventing the connection from returning data back to Jasper Studio.