Error upgrading to Jaspersoft 6.4.3

Document ID : KB000121211
Last Modified Date : 14/11/2018
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Upgrading from JasperSoft 6.2 to 6.4.3 fails with the following error within the logs: 

JasperInstaller:182 - Error: loading: C:\Program Files\CA\SC\CA Business Intelligence\java\bin\msvcr100.dll 
JasperSoft 6.4.3
All Supported Windows Operating Systems
JasperSoft 6.4.3 installer does not install any MS Visual C++ dependencies. The workaround to this is to download and pre-install MS Visual C++ 2010 Redistributable before running the JasperSoft 6.4.3 installer.

Please note that this is NOT MS Visual C++ 2008 Redistributable but MS Visual C++ 2010 Redistributable which contains the required libraries, MSVCR100.dll and MSVCP100.dll

In addition, also copy the JVM.DLL and MSVCR100.dll files into the Windows\System32 directory on the JasperSoft server.

If the issue still persists, please open a support case for further assistance.
Additional Information:,6.2,6.3(ANTorsilentinstallation),or6.4.2to6.4.3(GUI)