Error "Unable to connect to Service Desk web service on server CA Service Desk. Check Service Desk configuration information." performing Service Desk configuration from the one click console.

Document ID : KB000049621
Last Modified Date : 14/02/2018
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Description:

Stdlog file shows the below error:

Error - invalid login policy, error = 1005

This error occurs if the spectrum webservices policy or Web Services Error Type symbol Ticket template name in the lower case.

Solution:

To resolve the issue, change the webservices policy, Web Services Error Type symbol and code along with the Ticket template name to the Upper case as shown in the below screenshots:

Figure 1

Figure 2