Error: "To access this service, use a laptop, desktop, or server. You cannot use a mobile device to access this service. The service includes a form with an unsupported component, for example, a table"

Document ID : KB000103795
Last Modified Date : 06/07/2018
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Issue:
The following error appears when opening a service in CA Service Management Mobile app:

To access this service, use a laptop, desktop, or server.
You cannot use a mobile device to access this service.
The service includes a form with an unsupported component, for example, a table.


 
Environment:
CA Service Management Mobile app 3.x
Service Catalog 14.1 and later
Cause:
The form is using an unsupported item.
Resolution:
Implement the form for mobile app based on the following document:

https://docops.ca.com/ca-service-management/17-1/en/using/mobility/ca-service-management-mobile-application/verify-the-prerequisites-for-ca-service-management-mobile-application/deploy-mobile-access-for-ca-service-catalog