Error thrown in Policy Manager: "Cannot start Service Debugger. There is a Service Debugger already running for the service/policy."
Document ID :
Last Modified Date :
Show Technical Document Details
CA API Management Gateway
Trying to open a Service Debugger session in Policy Manager and receive the following error: "
Cannot start Service Debugger. There is a Service Debugger already running for the service/policy."
All versions of the CA API Gateway which contain the Service/Policy Debugger feature.
This is often caused by unexpected disconnections between Policy Manager and the Gateway. When logging back in to Policy Manager and trying to open a new Debugger window to the same service, the error can be thrown.
The unexpected disconnections are usually the result of an issue with the NIC on the workstation running Policy Manager or a brief network outage.
There is a cleanup task that runs in the CA API Gateway ("Gateway") which runs periodically to remove Debugger sessions that have been inactive for a certain amount of time.
By default, the cleanup task runs every 24 hours plus 1 minute, terminating sessions that have been inactive for 24 hours.
The values for how often the cleanup task runs is configurable in the system.properties (
) file on the Gateway, with the values being in milliseconds. This
process is documented
with the below two system properties:
Was this information helpful?