Follow the steps below to load the new PKI certificate into Unified Self-Service for Service Desk Manager:
1) Log into an SDM Server where you have the new pki file (CASM_POLICY.p12 file)
2) Open a browser and log into one USS node as casmadmin or similar > Settings > Datasources > Expand CA Service Desk Manager > click on "Upload Certificate" > Search for the CASM_POLICY.p12 file
3) Click on test connection > ensure test connection is successful and click Save.
4) If there are multiple USS nodes, repeat the step 1 to 3 for the other USS nodes.
Example of a successful connection: