Detailed Description and Symptoms
When you try and add a new notification you recieve an error similar to:
AWT-EventQueue-0: .ErrorMsg: Error #: AwE-9999
AWT-EventQueue-0: .AxOptions: NoErrorMsgProperties=false
ErrorMsg: AwE-9999 Internal error (19.07.12 16:08)
You can try the following to resolve:
Invoke the sosite file.
Please now run awinstall:
Please confirm everything then choose:
02 Reapply portions of upgrade ...
07 Reset Jnlp files
Once this is done quit out.
Please then clear the java cache on your local machine so that we redownload the jnlp files local.
Go to your control panel>Java>then double click java.
This will bring up the Java Control Panel.
Please then click settings under temporary internet files and then delete files.
Hit ok twice to get out. Once this is done trying restarting the client.