When the eHealth system attempts to create backup files for Live Exceptions, you see this error message in the $NH_HOME/log/system.log file:
nhiLiveExSvr: Unable to rename '<file name>' (Permission Denied)
Verify that your Anti Virus application is not locking the below listed files. You may have to also rename the two files (example following) and restart eHealth.
Rename $NH_HOME/data/liveEx/lexStatePoll.Info to $NH_HOME/data/liveEx/lexStatePoll.Info,bak
Rename $NH_HOME/data/liveEx/pollAnalysisData.laf to $NH_HOME/data/liveEx/pollAnalysisData.laf.bak