Error saving preference value for: {prefKey}.

Document ID : KB000092851
Last Modified Date : 28/08/2018
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Issue:
Recently we migrated one of our DevTest servers from 8.0.1 to 10.2.4. After migration, in portal once click on inspection view of any service, got below error : Error saving preference value for: {prefKey}. Also no event details found.
Environment:
DevTest 10.2.4
Cause:
Have patch phoenix-10.2.0_DE338536.zip applied which was to address Inspection view issues. 

We reapplied the patch, but still an issue. 

Noticed that the JRE delivered with DevTest is not being used. 

Java version being used: 

java version "1.8.0_161" 
java(TM) SE Runtime (Build 8.0.5.10 - pxa6480sr5fp10-20180214_01(SR5 FP10) 
IBM J VM (build 2.9, JRE 1.8.0 Linux amd64-64 Compressed References 20180208_37B436 (JIT enanbled, AOT enabled) 
openJ9 - 39bb844 
OMR - c04ccb2 
IBM - 2321aB1) 
JCL - 20180209_01 based on Oracle jdk8u161-b12 

Other server with DevTest 10.2.4 installed is not having this same kind of issue.
 
Resolution:
After changing JAVA version to one DevTest supports, issue resolved.