Error returns when user attempts to access CA PAM that has CA Single Sign-On integration enabled

Document ID : KB000014070
Last Modified Date : 06/06/2018
Show Technical Document Details
Question:

‘Checking for update failed. Reason: Server returned HTTP response code: 500 for URL: https://<PAM_FQDN>/client/structure.php?os=win’ (from CA PAM Client)

OR

‘Internal Server Error’ (from web browser UI) is returned when users attempt to access CA PAM that is integrated with CA Single Sign-On.

Answer:

Ensure that CA Single Sign-On Policy Server is up and running.

Additional Information: