Error returns when user attempts to access CA PAM after Apache restart for CA Single Sign-On integration

Document ID : KB000014033
Last Modified Date : 06/06/2018
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Question:

Login failed: unknown reason’ (from CA PAM Client)

 

OR

‘Internal Server Error’ (from web browser UI) is returned, after Apache restart for CA Single Sign-On integration with CA PAM.

 

Answer:

Ensure that the Agent Configuration Object value defined in CA PAM matches the Agent Configuration Object name defined in CA Single Sign-On and the object still exists in CA Single Sign-On.

 

Additional Information:

https://communities.ca.com/community/ca-security/ca-privileged-access-management/blog/2017/04/19/tech-tip-ca-privileged-access-manager-use-ca-single-sign-on-to-protect-ca-pam-resources