Error reported when modifying a contact names within the Automation Point Notification Manager. "Unable to retrieve the list of contact names due to the error: NmRequest.getContactSummary(Exception).

Document ID : KB000026621
Last Modified Date : 14/02/2018
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Problem:

When an attempt is made to modify contact names within the Automation Point Notification Manager the following error:

 

Unable to retrieve the list of contact names due to the following error:

NmRequest.getContactSummary(Exception): error unmarshalling arguments; nested exception is: java.net.MalformedURLException:no protocol: Files/Apache (RC=-1).

 

Cause: 

This error will occur if Apache Tomcat is installed into a Windows directory that contained spaces. For example: C:/ Program Files/CA/APache Tomcat.

 

Resolution:

 In order to correct this, you have to disable Notification Web Services first, then uninstall/reinstall Apache Tomcat to a Windows directory that has no spaces. After Apache Tomcat is successfully installed, enable the Web Service.