Error "Preferences were not created. Check if it already exists" with CA Output Management Web Viewer 12.1

Document ID : KB000004833
Last Modified Date : 14/02/2018
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Issue:

When trying to change/Update "Remote connection timeout" in General Preferences from 60 to 120 seconds I receive following message:

Error: Preferences were not created. Check if it already exists.

In addition, cannot export any parameters from the export tab.

Cause:

The database was corrupt.

Resolution:

Create a new database. 

  1. Use the export command to save the current database parameters (if possible)
  2. Backup the old database with database commands
  3. Drop the old database 
  4. Create a new database with the same name using one of the DDL's provided. 
  5. You can find the DDLs under the C:\Program Files\CA\CA_OM_Web_Viewer\ddl or /usr/local/CA_OM_Web_Viewer/ddl directories. These are the default locations. If you installed elsewhere, modify these paths to match your installation location.
  6. Import the parameters from the saved xml-files .