Error "Please start the program with a 64 bit Java Runtime Environment" when attempting to run any Operations Manager or Automation Engine component

Document ID : KB000087862
Last Modified Date : 14/04/2018
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Issue:
Error Message :
Please start the program with a 64 bit Java Runtime Environment

When attempting to run any Operations Manager or Automation Engine component, the above error message is displayed.

Starting with Automic:Operations Manager 8.00A and continuing in Automic:Automation Engine V9, 64-bit Java is required to run certain components (ie Utilities). 
Environment:
OS Version: N/A
Cause:
Cause type:
By design
Root Cause: 64-bit Java required for some Automic components.
Resolution:
  1. 64-bit Java needs to be installed on the machine on which the component is being run. 
  2. Edit the corresponding component's ini file and add the full path to the 64-bit javaw program in the cmd= setting.  An example is below:
Default cmd= setting:
cmd="javaw" -jar -cp .;.\automicLookAndFeel.jar ucybdbar.jar

 
 
An example of the cmd= setting changed to reflect pointing to 64-bit java:
 
cmd="C:\Program Files\Java\jre1.6\bin\javaw" -jar -cp .;.\UC4LookAndFeel.jar ucybdbar.jar
 
NOTE: The path C:\Program Files\Java\jre1.6\bin may not be the same on the workstation being used.  This will need to be double-checked by the user.


Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A