Error "Please enter a valid screen name" when trying to create a new user in the Unified Self Service

Document ID : KB000035857
Last Modified Date : 14/02/2018
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Issue:

When you try to create user in the Unified Self Service which contain numbers in the screen name, it returns an error  "Please enter a valid screen name" shown below:

1.jpg

 

Environment: 

- Windows 2008 / 2012

- R14.1 Unified Self Service 

 

Resolution:

To resolve this issue, perform the following steps:

- Stop Unified Self-Service services manually. 

- Take a backup of portal-ext.properties file from the location C:\Program Files\CA\Self Service\OSOP. 

- Edit the file and add the below entry at the end: 

users.screen.name.allow.numeric=true 

- Save the file and start the Unified Self-Service services manually. 

 

You should now be able to create a user with the numeric screen name.