Error: Please check the configuration for ServiceNow (ServiceNow)

Document ID : KB000005935
Last Modified Date : 14/02/2018
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Issue:

When integrating ServiceNow with Spectrum, we get an error : Please check the configuration for ServiceNow (ServiceNow), while providing the service desk server name.

error1.jpg

 

 

 

Environment:
Spectrum 10.2
Cause:

Providing the host name of the ServiceNow server name is not a valid option. That is the reason why we get the above error.

Resolution:

You will need to provide the complete Servicenow server name's URL as shown in the below Screenshot.

Success.jpg