Error opening the web server page for Oblicore "Active Server Pages error 'ASP 0221'"

Document ID : KB000022378
Last Modified Date : 14/02/2018
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Description:

After changing the BSI Service user account or password, the following error is received when launching the User Interface: Active Server Pages error 'ASP 0221'.

Solution:

After making a change to the BSI service account password, we now see the following when launching the BSI GUI.

Active Server Pages error 'ASP 0221'
Invalid @ Command directive
/Error.aspx, line 1
The specified 'page language="C#" autoeventwireup="true" inherits="Oblicore.Web.ErrorMessage, App_Web_error.aspx.cdcab7d2" stylesheettheme="CA_R7" ' option is unknown or invalid.
Server object error 'ASP 0177 : 8000401a'
Server.CreateObject Failed
/LM/W3SVC/1/ROOT/common/globalASA_functions.asp, line 5

This occurs because the service account associated with the COM+ components needs to be updated with the new password. To correct this start by launching the Component Services management tool ( Start > Programs >Administrative Tools >Component Services).

Figure 1

Then navigate to the Oblicore Engine Properties screen ( Console Root >Computers >My Computer >COM+ Applications >Oblicore Engine) (right-mouse click to open Properties). Once you have opened the properties screen you can select the Identity tab to set the user account and password. This user should be a Domain User with Local Administrative rights. If you use a non-domain user then you may have problems communicating with BSI components on other boxes.

Figure 2