Error opening Drop-down "VIEW RECORDS"

Document ID : KB000097918
Last Modified Date : 14/06/2018
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After you create a new table "RITCM_SOFTWARE " In my datamodel to display the extracted information from the CA CMDB of CA Client Automation.
When I add to "DASHBOARD DESIGNER" It appears normally, but by clicking on "VIEW RECORDS" I receive the following error message.
 "An error has occurred during processing. Please try again. If This continues to occur, please contact the application administrator."
CA Client Automation r14.0
Xtraction  2017.1.0419.01
Customization of the Service Desk Manager Connector in Xtraction to extract and manipulate the data CMDB of Client Automation for dashboard creation in Xtraction.
Creating joins to connect the columns in the "RITCM_SOFTWARE" table.

Currently there is no CA ITCM Connector for Xtraction, so this integration is not supported.
Not supported by CA and or even by Ivanti.