Error on startup of Web Agent with Apache: wrong ELF class: ELFCLASS64.

Document ID : KB000051259
Last Modified Date : 14/02/2018
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Description:

Running Web Agent, I got this return code in the Apache error logs:

       /quid_appl_ip9/idm_user/netegrity/webagent/bin/libmod_sm20.so:
       wrong ELF class: ELFCLASS64.                                  

and the server does not start.

What is wrong?

Solution:

This is because you don't use the same architecture for your Web Agent and the Web Server.

If you run a Web Server 32-bit, you need to use a Web Agent 32-bit.
If you run a Web Server 64-bit, you need to use a Web Agent 64-bit.

Consult the SiteMinder Support Matrix for more precisions.