error on ActiveX automatic login via RDP

Document ID : KB000095639
Last Modified Date : 14/05/2018
Show Technical Document Details
Issue:
Error occurs on ActiveX automatic login for account on windows agentless endpoint via RDP:
-----
The server's authentication policy does not allow connection requests using saved credentials.
Please enter new credentials.
-----
 
Cause:
This happens when [always prompt for password upon connection] option in Windows group policy is enabled.
 
Resolution:
Please disable the option in group policy.
This option resides under [Computer Configuration] - [Administrative Templates] - [Windows Components] - [Remote Desktop Services] - [Remote Desktop Session Host] - [Security]