Error occurred while processing wirelessapsbucket event bucket

Document ID : KB000076820
Last Modified Date : 09/04/2018
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CA Spectrum Report Manager is failing to process wirelessapsbucket event bucket. The following error message is found in the Tomcat's log file (stdout.log or catalina.out):

Mar 23, 2018 23:12:56.346 (SRM/WirelessAPsHandler/bucketReader) ( - (ERROR) - Error occurred while processing wirelessapsbucket event bucket 
Caused by: java.lang.ArrayIndexOutOfBoundsException: 4 
at Source) 
at Source) 
at Source) 
at$ Source) 
at com.aprisma.util.thread.JobQueue.runJobThread( 
at com.aprisma.util.thread.JobQueue.access$000( 
at com.aprisma.util.thread.JobQueue$ 

Mar 23, 2018 23:12:56.346 (SRM/WirelessAPsHandler/bucketReader) ( - (ERROR) - Critical failure with events; processing halted for all servers. 
Handler Name: WirelessAPsHandler 

Apr 04, 2018 13:44:38.263 (SRM/EventPoller/<SpectroSERVER>) ( - (ERROR) - Unable to properly process handler update.
  Domain: <SpectroSERVER>
  Handler: WirelessAPsHandler
CA Spectrum 10.2.3

Please open a case with CA Support to obtain the PTF patch fix that you need for the version of CA Spectrum you are running.