Error: Not authorized to perform task

Document ID : KB000004511
Last Modified Date : 14/02/2018
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Issue:

You may see errors in the IM Server log such as Administrator MyAdmin is not authorized to perform task MyTask.

Cause:

The user attempting to perform the task is either missing an Admin Role, or that Admin Role is missing the Admin Task, or that Admin Role is not enabled.

Resolution:

Check the user to make sure the user has the needed Admin Roles, that the Admin Roles have the needed Admin Tasks, and that the Admin Roles are enabled.