Error messages ?No Associated Text? and "?.no event format file exists.? seen in the NOTIFIER.OUT

Document ID : KB000048067
Last Modified Date : 14/02/2018
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Description:

Error messages "No Associated Text" and "<date> - <time> - An event occurred for model '<model name>' of type '<type>' for which no event format file exists. (event [<hex
code>])" seen in the NOTIFIER.OUT file.

Solution:

When running AlarmNotifier the above error messages are seen when the following files are not populated correctly with the required full paths:


 	$SPECROOT/SG-Support/CsResource/preferences/ssroe_alrm.prf          $SPECROOT/SG-Support/CsResource/preferences/ssroe_evnt.prf 

These two files require the full path definition to the following directories:


 	$SPECROOT/SG-Support/CsPCause and CsEvFormat          $SPECROOT/custom/Events/CsPCause and CsEvFormat 

You cannot use variables in the path such as IROOT or $SPECROOT.

Below are two examples showing an incorrect configuration using a variable and then a correct configuration using the full path:

  1. Incorrect configuration using variable:

    (ssroe_alarm_pref CsUserPreference   (probableCauseDir CsStringPreference       probableCauseDir = "IROOT/custom/Events/CsPCause;IROOT/SG-Support/CsPCause"   ))


    Correct configuration using full path to file:

    (ssroe_alarm_pref CsUserPreference   (probableCauseDir CsStringPreference       probableCauseDir = "/ca/spectrum/custom/Events/CsPCause;/ca/spectrum/SG-Support/CsPCause"   ))