Error message 'This user/machine is not licensed to use Agile Designer' when launching product

Document ID : KB000047254
Last Modified Date : 14/02/2018
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When launching Agile Designer, I am receiving the following error message:
This user/machine is not licensed to use Agile Designer.


CA Agile Requirements Designer (ARD)- Agile Designer
All product release versions. 


This error message indicates that the CodeMeter instance that ARD (local or server machine) is trying to validate against does not have a valid license. If you have never applied a license, if your current license is expired, if you are using a previously activated license, or a license created for another machine, you may receive this error message. 


You will need to request and apply a new license. Follow either of the directions below to do this:

Offline license: 
Online license: 

Additional Information:

If you experience any further issues, please open a support case on or call 1-800-225-5224.