Error message 'This user/machine is not licensed to use Agile Designer' when launching product

Document ID : KB000047254
Last Modified Date : 14/02/2018
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Issue: 

When launching Agile Designer, I am receiving the following error message:
This user/machine is not licensed to use Agile Designer.

Environment:  

CA Agile Requirements Designer (ARD)- Agile Designer
All product release versions. 

Cause: 

This error message indicates that the CodeMeter instance that ARD (local or server machine) is trying to validate against does not have a valid license. If you have never applied a license, if your current license is expired, if you are using a previously activated license, or a license created for another machine, you may receive this error message. 

Resolution:

You will need to request and apply a new license. Follow either of the directions below to do this:

Offline license:http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1147813.html 
Online license: http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1424828.html 

Additional Information:

If you experience any further issues, please open a support case on https://support.ca.com/irj/portal/newhome or call 1-800-225-5224.