Error message "Maximum rows exceeded" when exporting data to excel in versions prior to 8.1

Document ID : KB000050857
Last Modified Date : 14/02/2018
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Symptom
========

Resource Planning : Workloads > Export To Excel > produces error: Maximum rows exceeded.
Filter your list to 2000 rows or less before exporting to Excel.
The list to be exported only has a few rows because a filter has been applied.

Steps to Reproduce
====================

  1. Go to the Main Application Navigation Menu > Resource Planning
  2. Expand Filter and apply some criteria to reduce the list results to a small number of records (less than 2000-- i.e. generate a result set of approximately 10 records)
  3. From the [-Action-] pull-down menu, select 'Export to Excel'

Expected : I should see the result set exported to excel

Actual : Instead an alert message shows "Maximum rows exceeded. Filter your list to 2000 rows or less before exporting to Excel."

The result set has already been filtered; it should not show this message.

Workaround
==============
No workaround identified.

Solution:

This issue was resolved in version 8.1.x and it is available for download from our Support Portal.

Contact your Account Manager for more information on upgrade policy and procedures.