Error message in stdlog: pdm_text_nxd 3620 ERROR callback.c 414 3841 objects registered; exceeds 750% of slump object hash size of 512

Document ID : KB000026994
Last Modified Date : 14/02/2018
Show Technical Document Details
Introduction:

Issue: 

There are several error messages reported in the stdlogs like the following:

pdm_text_nxd       3620 ERROR        callback.c  414      3841 objects registered; exceeds 750% of slump object hash size of 512

Environment:  

CA Service Desk 12.x, 14.1

Windows, Linux e Unix

Cause: 

The setting of the object hash size into the NX.env file is not large enough.

Resolution:

In the NX.env file the size of the hash size should contain about twice the number of objects that will be created by the process. Too small a hash size will result in a performance penalty and errors in the Service Desk logs.

This kind of error messages can be eliminated from the stdlogs by adding/changing an appropriate value for the process. For the above example 'pdm_text_nxd' can be set against the @NX_SLUMP_HASH variable within NX.env.

If not explicitly set, the default value for pdm_text_nxd is 512.

1. Edit the NX.env file

2. Set an appropriate value (> 512, for example 8192) in order to address the problem by adding the string 'pdm_text_nxd(8192)' in the definition of NX_SLUMP_HASH.

It will change from:

@NX_SLUMP_HASH=domsrvr(131072) web(8192) vbop(8192) spelsrvr(8192)

JavaClient(8192) BAPI(8192) bu_daemon(131072) BOP-LOGIN(16384) )

kt_daemon(131072) krc_daemon(131072)

to:

@NX_SLUMP_HASH=domsrvr(131072) web(8192) vbop(8192) spelsrvr(8192)

JavaClient(8192) BAPI(8192) bu_daemon(131072) BOP-LOGIN(16384) )

kt_daemon(131072) krc_daemon(131072) pdm_text_nxd(8192)

 

NOTE: These changes should also be added to /pdmconf/NX.env_nt.tpl in order to be available to pdm_configure.

 

Additional Information:

Note: The above settings are only an example; other values could be set depending on the characteristics of the installation and of the environment.

Instructions:
Please Update This Required Field