Error message: "couldn't open socket: connection refused."

Document ID : KB000024727
Last Modified Date : 14/02/2018
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Description

If I try to start the Unicenter Service Level Management (URL http://<servername>:6668), I get the left panel of the screen correctly, but right panel returns the error message "couldn't open socket: connection refused."

The command smmCheck returns "SOAP query failed: couldn't open socket: connection refused."

Solution

This may be caused by the McAfee antivirus software, installed on the SLM server.