error message caft.dll not found

Document ID : KB000103762
Last Modified Date : 29/06/2018
Show Technical Document Details
Issue:
Asset Management job creates after successful processing the message "caft.dll not found" at the very end of the job:

Popup message

amagentsvc.exe - System error: 
============================= 
X This application has failed to start because caft.dll was not found. Re-installing 
the application may fix this problem." 
<OK>
Environment:
Happened on a Win 10 1703 agent with ITCM 14 SP2 but can also happen on other versions of Windows or ITCM
Cause:
Not 100% determinated but  It looks like some windows policy/settings is causing this problem.
Resolution:
Put the CAM path(c:\PROGRA~2\CA\SC\CAM\bin) in the beginning of PATH environment variable