Error: LDAP login failed for user <user_name>

Document ID : KB000031007
Last Modified Date : 29/04/2019
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An explanation around LDAP login errors and how to prevent them. 


When LDAP is enabled, OneClick will always try to authenticate with LDAP first for all users. When this occurs for a user that is not in LDAP, the following error occurs: 

Error: LDAP login failed for user <user_name>

After this OneClick checks to see if this is a Super User or if this is a user configured to be allowed to log into OneClick if no LDAP user is found. If so, then OneClick will authenticate from the Spectrum database.

Events are logged for these LDAP login successes and failures. If three failures in a row are detected than the 0x000cb003 is generated and the alarm is asserted. The event is a failure to authenticate through LDAP not a failure to log into OneClick. 

If you do not wish to see this alarm for a particular user, the user can be added to LDAP. If you do not wish to see this alarm at all, the 0x000cb003 can be edited to remove the alarm.