[ERROR] [IntroscopeAgent.CommandQueue] Agent reporter thread caught unexpected exception

Document ID : KB000045627
Last Modified Date : 14/02/2018
Show Technical Document Details

Problem:   
We are unable to see metrics in Triage Map, in the agent log we found the below ERROR:

[ERROR] [IntroscopeAgent.CommandQueue] Agent reporter thread caught unexpected exception.

Cause:
The above exception is caused due to a connectivity problem between Introscope Enterprise and the APM database.

In the Introscope Enterprise Manager or Collector log you will also find the below exception:

[WARN] [CheckDatabase.Thread1] [Manager.com.timestock.tess.util.DbUtils] database inaccessible; will check later

Resolution:

1. Stop the APM Clulster (MOM and Collectors)
2. Review the MOM_HOME\config\tess-db-cfg.xml make sure all values are correct

https://docops.ca.com/ca-apm/10-2/en/installing/apm-installation-and-upgrade/install-and-configure-the-apm-database#InstallandConfiguretheAPMDatabase-SpecifyAPMDatabaseSettingsAfterInstallation

3. Copy the MOM_HOME\config\tess-db-cfg.xml across all the Collectors_HOME\config folder
4. Start the Collectors, wait 10 minutes
5. Start the MOM