[ERROR] [IntroscopeAgent.CommandQueue] Agent reporter thread caught unexpected exception

Document ID : KB000045627
Last Modified Date : 14/02/2018
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We are unable to see metrics in Triage Map, in the agent log we found the below ERROR:

[ERROR] [IntroscopeAgent.CommandQueue] Agent reporter thread caught unexpected exception.

The above exception is caused due to a connectivity problem between Introscope Enterprise and the APM database.

In the Introscope Enterprise Manager or Collector log you will also find the below exception:

[WARN] [CheckDatabase.Thread1] [Manager.com.timestock.tess.util.DbUtils] database inaccessible; will check later


1. Stop the APM Clulster (MOM and Collectors)
2. Review the MOM_HOME\config\tess-db-cfg.xml make sure all values are correct


3. Copy the MOM_HOME\config\tess-db-cfg.xml across all the Collectors_HOME\config folder
4. Start the Collectors, wait 10 minutes
5. Start the MOM