[ERROR] [IntroscopeAgent.Agent] Unable to load class com.wily.powerpack.webservices.extension.agent.trace.nameformatter.websphere.WLS8Formatter appearing in Weblogic Agent logs.

Document ID : KB000018479
Last Modified Date : 14/02/2018
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Description:

This article will discuss how to address "[ERROR] [IntroscopeAgent.Agent] Unable to load class com.wily.powerpack.webservices.extension.agent.trace.nameformatter.websphere.WLS8Formatter"

Solution:

The error, [IntroscopeAgent.Agent] Unable to load class com.wily.powerpack.webservices.extension.agent.trace.nameformatter.websphere.WLS8Formatter" occurs when an Introscope agent is unable to load the name formatting classes responsible for naming Web Services invoked by Weblogic. This error typically occurs when the SOA instrumentation is used without deploying the appropriate extension jars for this instrumentation.

Instrumentation for SOA includes any combination of spm.pbl, webservices.pbd, spm-correlation.pbd, or appmap-soa.pbd specified in the directives line of your IntroscopeAgent.profile file (introscope.autoprobe.directives File). If any of these files are in use, ensure that both WebServicesAgent.jar and BoundaryOnlyTrace.jar are located in the <Agent Home>\core\ext directory of your agent, and that the agent is restarted. If errors persist, contact CA Support for further assistance at support.ca.com.