Error installing 9.4.4 patch

Document ID : KB000004585
Last Modified Date : 14/02/2018
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Issue:

There is a failure to upgrade to CA Spectrum 9.4.4 release

The following errors were found the the installation log files:

running Custom Script Install-Tools/CUS/Notifier.cus 
106332126 [main] perl 5112 child_copy: linked dll data write copy failed, 0x524000..0x52C420, done 0, windows pid 812, Win32 error 487 

running Custom Script Install-Tools/CUS/icmpd.cus 
114486128 [main] perl 5112 child_copy: linked dll data write copy failed, 0x524000..0x52C420, done 0, windows pid 812, Win32 error 487 
119532050 [main] perl 5112 child_copy: linked dll data write copy failed, 0x524000..0x52C420, done 0, windows pid 812, Win32 error 487 

 

Environment:
CA Spectrum 9.4.2.1 in Windows
Cause:

Conflict between Cygwin and the Symantec Endpoint Protection

Resolution:

Temporarily disable the Symantec Endpoint Protection to upgrade the CA Spectrum.