Error in importing JSC views form 11.3 to 11.3.6 "EE41020 Unexpected error. See log details."

Document ID : KB000030717
Last Modified Date : 14/02/2018
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Problem: 

Users get the below error when they try to import JSC views from WCC 11.3 to WCC 11.3.6:

Hostname:~ # /opt/CA/WorkloadCC/bin/wcc_monitor.sh -u ejmcommander -p ejmcommander -i /var/log/dump/migrated_jsc.txt -v
Workload Control Center Monitoring Batch Interface

Initialization......
Authenticating with EEM.......................................................................................................................................................................................
Import started from file /var/log/dump/migrated_jsc.txt
Importing.
Import verbose result:
EE41020 Unexpected error. See log details.

 

Environment:  

CA Workload Control Center 11.3

CA Workload Control Center 11.3.6

 

Cause: 

The issue is caused due to the & symbol in the Description section.

 

Resolution:

Check the "Description" section of all the Views in the migrated_jsc file and remove & symbol (if any).

The Description can contain letters, digits, white spaces, commas, colon and some other symbols (_, -, *, %, #, ?, ., /, @) but not & (ampersand).

 

Additional Information:

You can change it in export_jsc.txt and run wcc_migrate and wcc_monitor or change it in migrated_jsc.txt and run only wcc_monitor.