Error "IMS1001-File extension .rar is either upload prohibited or it does not match the content type" When Attaching files to xFlow ticket

Document ID : KB000104902
Last Modified Date : 11/07/2018
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Issue:
The following error appears when attaching a file to xFlow ticket:

IMS1001-File extension .XXX is either upload prohibited or it does not match the content type application/XXX."


User-added image
Environment:
Service Desk Manager 14.1 and later
xFlow 14.1 and later
Cause:
There are two possible causes for this error:
1. The file extensions is not allowed in xFlow.
2. The extension does not match the content type of the file.
Resolution:
For cause 1:
Add the extension to the allowed list:
1. Log into Service Desk as an Administrator and go to > Administration tab >Flow Analyst Interface > General
2. Open attachments.allowed-content-types > Edit
3. Add the extension and MIME type.
Example: To add .rar files:
.rar:application/x-rar-compressed

Where .rar is the extension and application/x-rar-compressed is the MIME Type.

List of MIME Types can be found in the link bellow.

For cause 2:
Change the extension to the right one, so it does not fail when verifying the extension.
Additional Information:
MIME types