Error 'Handling of SDM request failed - error: RESOLVING_USER_TYPE' on clicking Support Automation Tab.

Document ID : KB000049666
Last Modified Date : 14/02/2018
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Description:

When a user clicks the Support Automation Tab it gives an error: 'Handling of SDM request failed - error: RESOLVING_USER_TYPE'.

Solution:

The user has insufficient rights to perform that task.

Configure a user with appropriate Support Automation Access Types, such as 'Support Automation Administrator' or 'Support Automation Analyst.'

Login to Service Desk Manager with that user.